Searching for a Holiday Home

Our property search is simplistic, choose a country, and then choose the region of the country you would like to rent in. You will then be taken to a list of properties within that region. 

 

The properties will be listed randomly to ensure that all of our clients properties are viewable,  but you can then narrow the search down by choosing the property type, the number of bedrooms, and if you require a swimming pool.  

 

Contacting the holiday home owner

You will find the contact details (telephone, fax, e-mail link) of the owner at the bottom of each advertisement. If e-mailing, please give your name, e-mail address, telephone number and state the number of people plus the dates that you are interested in.

 

If you have any particular requirements or questions to ask, there is room on the form for this. Remember that these are private owners and that they may possibly be away from their e-mail for a few days. Most will respond immediately but if you do not get a response within a couple of days, we would recommend that you telephone them.

 

Holiday Home property request 

If you do not have time to search our directory, then you can complete our request form. We will then search for holiday homes in our portfolio which match your requirements - we will email the owner, and ask them to contact you with details of the holiday home, you can then make a decision if you would like to book the property.
 

Book a holiday home

If you have any queries relating to any of the holiday homes on our holiday homes portfolio please contact the homeowner first, as we do not have the up-to-date availability of the property.
 

Each property owner will have their own way of processing a booking but, as a guideline, you should expect to pay a deposit to secure the booking of between 10% - 50% of the total rental. This is normally paid either by cheque or by bank transfer and the owner should confirm the booking and receipt of your payment by letter or by e-mail.

 

 

 

The balance is normally paid around 8 weeks before the start of the holiday. Often a breakage deposit is required with the balance, and this is refundable at the end of the holiday less the cost of any breakages and metered charges for gas / electricity / telephone if they are not included in the rental rate.

 

Please check the cancellation terms with the owner at the time of booking - deposits are often non-refundable and they may have a sliding scale of charges for last minute cancellations after the balance has been paid.  We recommend that you ask for any terms and conditions in writing.

 

Arriving at the holiday home

Make sure that you have the address and directions to the property. These are normally sent to you on payment of the balance. Some owners will send you a key in advance, some may live on site and be there to welcome you.

 

Whilst others may have a local representative or neighbour who will meet you. In this case please make sure that you have the telephone number of the owner or their representative so that you can call to let them know if your arrival time is delayed.

 

Any Problems

All owners should leave instructions at the property for contacting either themselves or their local representative. If you find that you have a problem or an item of equipment breaks down, please call them straight away.

 

The owner will have the local knowledge to put things right. It is essential to air any difficulties on the spot as this gives the owner the chance to ensure your holiday is not spoilt.

 

 

Complaints procedure

 

We take complaints very seriously, so if you have had a bad experience please let me know by either telephone or email on your return.  If it is proven that the owner has acted unprofessionally then the owner in question have their holiday home instantly deleted from our database or will be officially warned about their conduct.

 

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